Important Client Information
Know What You’re Covered For
Before arranging your insurance, it’s important to understand how your coverage works. This ensures you can make informed decisions and choose protection that aligns with your wellness business.
Important Disclosure
Financial services regulations require us to provide clear and transparent information about the insurance products we arrange. This ensures you understand how each policy works and whether it is suitable for your business before making a decision.
Choosing the Right Coverage
Your insurance needs depend on how your wellness business operates. For example, businesses operating from shared spaces or part-time venues may not require property-related cover such as contents or glass insurance.
If your business requires multiple types of cover, these can be structured together to ensure complete protection.
How Your Insurance Quote Is Calculated
To ensure accurate coverage, we assess several key factors including:
- The types of services and therapies you offer
- Number of clients or sessions per week
- Business size and annual turnover
This approach helps eliminate gaps in coverage and reduces the risk of being underinsured in the event of a claim.
What Makes This Cover Different
Strong Insurer Backing
Access to globally recognised insurers for reliable claims support.
Broad Coverage
Protection designed to support a wide range of wellness services.
Policy Wording
Coverage aligned with real-world wellness operations and risks.
Specialist Support
Work with brokers who understand wellness businesses and their unique exposures.
Competitive Options
Access multiple insurers to find suitable coverage and pricing.
Frequently Asked Questions
Key information to help you understand your insurance, documentation, and responsibilities as a wellness business owner.
What documents should I review before purchasing insurance?
Before proceeding, it’s important to review key documents such as the Financial Services Guide (FSG), policy wordings, product disclosures, and important notices. These outline how your cover works, what is included, and any exclusions or limitations that may apply.
Why is it important to understand policy wording?
Policy wording defines exactly what is and isn’t covered. Understanding this helps avoid unexpected gaps in coverage, especially for wellness services involving specialised equipment or client interaction.
What is Business Pack Insurance and do I need it?
Business Pack Insurance typically covers your premises, equipment, contents, and business interruption. If your wellness centre relies on physical assets or a dedicated space, this type of cover can be essential for maintaining operations after unexpected events.
How are Business Pack Insurance policies selected?
Policies are sourced from multiple insurers to compare coverage options and pricing. Because costs and inclusions can vary significantly, comparing multiple providers helps ensure you receive appropriate protection for your business.
What is my duty of disclosure when applying for insurance?
You are required to disclose any information that could affect an insurer’s decision to provide coverage. This includes details about your services, equipment, and operations. This obligation continues until your policy is confirmed.
What happens if I don’t disclose important information?
Failure to disclose relevant information may result in reduced claims, policy cancellation, or refusal of a claim. In serious cases, the insurer may treat the policy as if it never existed.
What information do I not need to disclose?
You are not required to disclose information that:
- Reduces the insurer’s risk
- Is common knowledge
- Is already known by the insurer
- Has been waived by the insurer
What are common insurance terms I should understand?
Some key terms include:
- Underinsurance – when your coverage is insufficient
- Limit of Liability – the maximum amount payable
- Excess/Deductible – your contribution to a claim
- Claims-Made Policies – coverage triggered by when a claim is made
Retrospective Cover protection for past activities under certain conditions
Why is risk management important for wellness centres?
Wellness businesses involve direct client interaction and specialised equipment. Strong risk management—such as waivers, staff training, and safety procedures—helps reduce incidents and supports better claim outcomes.
How often should I review my insurance coverage?
At least annually, or whenever there are changes to your services, equipment, staff, or business structure. Regular reviews ensure your coverage remains aligned with your operations.
What should I consider when renewing my insurance?
When renewing, review:
Any new services or therapies introduced
- Changes in equipment or facilities
- Updates in staff or operations
- Previous claims or incidents
This ensures your policy remains accurate and effective.
Can my insurance cover multiple services or locations?
Yes. Insurance can be structured to cover multiple services or locations under one policy, depending on your business setup. This helps simplify management while ensuring consistent protection.
What happens if my business activities change during the policy period?
You should notify your insurer or broker immediately. Changes such as adding new therapies or equipment may affect your coverage and need to be updated to avoid gaps.
What support is available beyond insurance?
In addition to coverage, support may include guidance on waivers, incident reporting, staff qualifications, and operational best practices. These help strengthen your business and reduce overall risk exposure.